Terms of Purchase

Terms Overview & Binding Scope

These Terms of Purchase are official standardized transaction terms formulated by KEEN® Footwear Deals e-commerce platform, which regulate the rights, obligations, and transaction norms of both the platform and customers in all product purchase and transaction behaviors. All users who complete account registration, product browsing, order placement, payment transaction, and product purchase on this website shall be deemed to have fully read, understood, and voluntarily accepted all the provisions of these Terms of Purchase, and these terms shall automatically take effect and bind both parties to the transaction.
These Terms of Purchase apply to all product transaction behaviors on the platform, including all KEEN hiking shoes, casual shoes, work shoes, outdoor adventure shoes, and all limited-edition and seasonal styles. All order transactions, payment behaviors, product delivery behaviors, and after-sales transaction services of the platform are governed by these terms. The platform reserves the right to update and optimize these terms according to business development and industry norms, and the updated terms will take effect automatically after being published on the official website.

User Purchase Qualification & Account Specifications

Users who purchase products on the platform need to have full civil capacity and legal shopping qualification. Minors without full civil capacity are prohibited from independently using this platform for shopping transactions. If a minor completes shopping on the platform without the supervision of a guardian, the platform will not bear corresponding transaction responsibilities, and the guardian shall bear all supervision responsibilities.
Users need to complete real and valid account registration before purchasing products. All account registration information must be true, accurate, and complete. Users are responsible for maintaining the security of their personal account and login password, and all transaction behaviors completed through the user’s personal account shall be deemed as the user’s independent voluntary behaviors, and the user shall bear all corresponding transaction responsibilities and legal consequences.
Users are prohibited from using the platform account to conduct illegal transactions, malicious orders, speculative transactions, brush orders, fraud, and other abnormal shopping behaviors. The platform has the right to monitor user transaction behaviors in real time. Once abnormal transaction behaviors are found, the platform can take disposal measures such as order cancellation, account restriction, and transaction termination according to the severity of the behavior, and reserve the right to pursue legal responsibilities for illegal behaviors.

Order Placement & Transaction Confirmation Rules

Users can independently select products, specify specifications such as size and color, fill in accurate receiving information, and submit orders on the platform. After the user successfully completes the payment of the order amount through the official payment channel, the order is officially confirmed to take effect, and a formal transaction contract relationship is formed between the user and the platform. After the order takes effect, both parties shall perform their respective obligations in accordance with these Terms of Purchase and platform policy specifications.
After the order is confirmed, the platform shall perform the obligations of order processing, product inspection, packaging, and outbound delivery in accordance with the shipping policy specifications, and ensure that the products delivered meet the official quality standards and order requirements. Users shall perform the obligations of providing accurate receiving information, completing order reception, and abiding by after-sales transaction rules, and shall not arbitrarily cancel valid orders or maliciously return goods without legitimate reasons.
If the user fills in wrong receiving information, incomplete address, or invalid contact information, resulting in failed delivery, delayed receipt, or lost orders, the user shall bear the corresponding losses and responsibilities independently. The platform will provide information modification services for users before order outbound, but will not bear the losses caused by users’ wrong information filling.

Pricing & Currency Settlement Specifications

All product prices displayed on the platform are unified priced in USD, and all order transactions, fund settlement, refund settlement, and service fee collection are settled in USD uniformly, with no other currency settlement methods. All product prices are final transaction prices, including product value tax and basic service fees, with no hidden fees, additional charges, or subsequent price adjustments.
The platform adheres to the principle of open and transparent pricing, and all product prices are displayed in real time on the product details page. The platform has the right to adjust product prices appropriately according to market changes, product iterations, and promotional activities. The price adjustment will only take effect for newly placed orders, and will not affect the price standard of confirmed paid orders, ensuring the legitimate rights and interests of paid users.
For all platform promotional activities, preferential rules, discount standards, and activity validity periods are publicly displayed on the activity page. Users shall participate in promotional activities in accordance with the official rules. The platform will settle orders in accordance with the preferential pricing confirmed when users place orders, with no arbitrary modification of preferential benefits.

Product Delivery & Receipt Confirmation Rules

After the order takes effect, the platform will complete order processing and outbound within 1-3 business days, and complete global delivery within the unified standard of 6-12 business days. The delivery service adheres to the platform’s official Shipping Policy standards, with unified domestic and foreign delivery rules and transparent logistics processes. Users can query the logistics tracking information in real time through the platform order background.
After the product arrives at the receiving address, users shall complete the signing and reception of the goods in a timely manner. If the user fails to sign for the goods in time due to personal reasons, resulting in product return, logistics detention, or order loss, the user shall bear the corresponding responsibilities and losses. After the user signs for the product, it is deemed that the product delivery is completed, and the user confirms that the product quantity, specification, and appearance are in line with the order requirements.
If the user finds that the product is damaged, missing, or inconsistent with the order after receiving the goods, they shall feedback to the platform customer service in a timely manner and provide valid picture and video evidence. The platform will verify the problem in a timely manner and provide after-sales solutions in accordance with the Refund Policy and Customer Service Policy.

Transaction Abnormality & Liability Division Rules

In the process of order transaction, if the platform cannot deliver goods normally due to force majeure factors such as natural disasters, regional policy changes, logistics system failures, and supply chain abnormalities, the platform will actively notify users of the abnormal situation, and provide users with solutions such as order cancellation, full refund, and delayed delivery selection, and will not bear additional liability for breach of contract beyond the legal scope.
If the platform fails to deliver goods within the standard time limit due to platform operational errors, product quality problems, and other platform-side responsibilities, the platform will take the initiative to perform after-sales service obligations, provide users with free return, refund, re-delivery, and other compensation services, and fully protect user transaction rights and interests.
If users violate the purchase terms, conduct malicious order cancellation, malicious return, false transaction, and other abnormal behaviors, resulting in platform operational losses, the platform has the right to terminate the transaction service, reject after-sales applications, and reserve the right to pursue user liability for losses.